Subject: Trainer Candidate - Aayoushi sinha Aayoushi
From: Aayoushi sinha Aayoushi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Mar 2023 09:49:35 -0400

Tech Support
Test

Name

Aayoushi
sinha Aayoushi

E-mail

[email-masked]

Phone Number

(+91) 8789825741

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Dwarka mor

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Concentrix

Quality and
training lead

NA

32000

Previous Employer 1

Vodafone

Activation officer

15 March 2017

20000

Previous Employer 2

NA

NA

NA

NA

If Selected, how much time do you need
to join?

30 days

Please briefly
describe your work experience specifically in Quality?

RCA of
account that is processed by admin . Give feedback to the admin and provide
refresher training if it is needed.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

The most difficult situation in my experience is when the
quality was down to 76 percent and the client expectations was 95 percent. So,
in that situation I arrange a refresher training for all the admin and after
training I took a dipcheck. It was done on regular basis. After that score was
according to the client expectations.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service is when customer is happy and
their problem is solved .

Great customer service is when customer is happy and satisfied with the
answer.

What according to you makes you a good candidate
for this position?

I am handling both quality and training in recent
company. So I have check the quality of the admin and on the other hand I will
provide them training as well .

On a scale of 1 - 5 please rate your
fluency in spoken English

3