Subject: Trainer Candidate - Ishita Verma
From: Ishita Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Mar 2023 05:35:45 -0400

| | Tech Support Test

Name | Ishita Verma
E-mail | [email-masked]
Phone Number | (91) +919717290233
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | I. P extension

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nil | | |
Previous Employer 1 | Amity university | Visiting faculty | August-2022 | 2800 per day
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 2 days
Please briefly describe your work experience specifically in Quality? | Worked as visiting faculty, conducted online and offline classes and evaluated the assessments using online tools.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

When the work load is too much and time is less and people in the team are also less, no matter if the members are less in the team make sure they deliver the quality content in time.
Team leader  is someone who is responsible to manage and bring improvements in quality of the team by training every individual at its best..... Being a great listener, helper, doer a team leader can achieve the best for his team.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good when you give the solutions to all the problems and great is when a customer is satisfied with all the informations and everything that he/she was looking for.
What according to you makes you a good candidate for this position? | Patience, good listener, smart, quick learner.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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