Subject: Trainer Candidate - Harshita Sukhnani
From: Harshita Sukhnani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Mar 2023 02:49:31 -0400

| | Tech Support Test

Name | Harshita Sukhnani
E-mail | [email-masked]
Phone Number | (831) 7045869
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Navigant technology | Senior Trainer | na | 40k
Previous Employer 1 | Ienergizer | Trainer | 17- sep -21 | 25k
Previous Employer 2 | Na | Na | Na | Na

If Selected, how much time do you need to join? | 30 days minimum
Please briefly describe your work experience specifically in Quality? | I have an experience the training department. Had worked for 4 years as a trainer
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Had experience in training not as a QA
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is provided the solution of customers issues in positive way but great service is when you understand the customers issues and provide the solution in terms of that he will not face any challenge further
What according to you makes you a good candidate for this position? | My experience, dedication, willingness and positivity towards work
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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