Subject: Trainer Candidate - Punam Gavali
From: Punam Gavali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Mar 2023 02:46:58 -0400

Tech Support
Test

Name

Punam
Gavali

E-mail

[email-masked]

Phone Number

(91) 8237358519

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Pune

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Infovision

Software test
Engineer

30 dec

40

Previous Employer 1

Previous Employer 2

If Selected, how much time do you need
to join?

15 days

Please briefly
describe your work experience specifically in Quality?

An having
3 experience in automation and manual testing

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

A time when you dealt with a lot of customer complaints and
how you rectified the issue. A time when you had to work long hours to meet a
deadline. A time when you had to deal with a difficult colleague when working on
a project.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
customer service reps will get the problem solved eventually. Great customer
service reps will get it solved immediately, doing everything they can to remedy
the problem at hand.

What according to you makes you a
good candidate for this position?

It's not just my
background in leading successful projects for Fortune 500 companies, but also my
passion for the industry that drives me to succeed.

On a scale of 1 - 5
please rate your fluency in spoken English

4