Subject: Trainer Candidate - Rashmi Rathore
From: Rashmi Rathore <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Mar 2023 01:45:55 -0400

Tech Support
Test

Name

Rashmi
Rathore

E-mail

[email-masked]

Phone Number

(+91) 7905837887

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gurgaon

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Vaco Binary semantics LLP

Quality Analyst

3rd March 2023

32000

Previous Employer 1

NA

NA

NA

NA

Previous Employer 2

NA

NA

NA

NA

If Selected, how much time do you need
to join?

5 days

Please briefly
describe your work experience specifically in Quality?

If I talk
about my KRAs as a Quality Analyst, we used to do assigned audits. Do RCA on all
the error flag and to conduct process knowledge test on the basis of the RCA
results. Prepare and present Defect Awareness sessions and one on one feedback
sessions. To review and update user review documents.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

In the month of February we were facing a backlog situation
where we needed to clear out backlog in 3 days. The count was so high that we
needed to borrow resources from operations team. I was assigned with the duty to
train them on how to do audits and with each other's help and support we
were able to clear our backlog before the deadline.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

In great customer service customer's issue is
solved on the real time basis while in good customer service customer's
issue is resolved eventually not immediately.

What according to
you makes you a good candidate for this position?

I think I
have the right skills and knowledge and with my experience I can bring positive
outcomes in the team.

On a scale of 1 - 5 please rate your
fluency in spoken English

4