Subject: Trainer Candidate - AASTHA SHARMA
From: AASTHA SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Mar 2023 20:25:21 -0400

| | Tech Support Test

Name | AASTHA SHARMA
E-mail | [email-masked]
Phone Number | (91) 9317011448
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Baddi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Luminous | Associate engineer | 21-3-23 | 30k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in Quality? | 2 year Quality engineer
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Higher display pcb rejection was found during production line  because of transportation handling issue leads to led breakage and electrical issue in display led . In coping with supplier we made theed dispatch in bubble sheet also align the left directions to be placed in Esd box while dispatch
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Meeting customer expectations
What according to you makes you a good candidate for this position? | Dedication and punctual
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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