Subject: English Language Test - raza hasan
From: raza hasan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Mar 2023 08:59:14 -0400

Foreign Language
Screening Test

Name

raza
hasan    /  (91) 8882125308    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Customer,

This e-mail is regarding your online order of red velvet Handbag, We apologize
for the delay in the delivery of your order, We have attempted to deliver your
order but our courier partner failed to do so because as per the information
received, The delivery address is incorrect.

Please update your address correctly via your online account so that we can
proceed with the delivery of your product, Happy shopping.

Thanks and regards

Customer service

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul,

We sincerely apologize for the damage caused to your new TV cabinet.

You have been our loyal customer for a long time and we really appreciate your
loyalty with Homebox, We will be shipping a replacement of the Cabinet to you
within the next 24-48 hours and the installation team will arrive post that.

You would not be charged for the installation either.

Thanks and regards

Support team

Homebox