Subject: Trainer Candidate - Mohd Kashif Siddiqui
From: Mohd Kashif Siddiqui <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Mar 2023 03:27:59 -0400

| | Tech Support Test

Name | Mohd Kashif Siddiqui
E-mail | [email-masked]
Phone Number | (91) 8126902617
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Startek private ltd | Specialist Training | Mar 23 | 41700
Previous Employer 1 | Dhani loans and services | AM-Training | June 22 | 35000
Previous Employer 2 | Ienergizer Pvt ltd | Trainer | Feb 22 | 28000

If Selected, how much time do you need to join? | On immediate basis

Please briefly describe your work experience specifically in Quality?

Audit Calls
Coaching and Feedback Acceptance
Maintain process hygiene
Conduct sessions on outliers
Consolidating raw data file
Collate and collect new formation into the process

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Always there to help others in process improvements with full energy and enthusiasm but some how we let in not so high in that to improve it to put some good remarks on the boards.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service reps will get the problem solved eventually and great customer service will get it solved immediately, doing everything  they can to remedy the problem at hand.
What according to you makes you a good candidate for this position? | Capable enough to fulfil all client and customer needs.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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