Subject: Trainer Candidate - Rajeshwari Kakkar
From: Rajeshwari Kakkar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Mar 2023 01:44:24 -0400

| | Tech Support Test

Name | Rajeshwari Kakkar
E-mail | [email-masked]
Phone Number | (91) 9810891965
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Integreon managed solution pvt ltd | associate | 28 February 2023 | 27000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

If Selected, how much time do you need to join? | Immediate
Please briefly describe your work experience specifically in Quality? | Conduct quality checks on regular basis. conducted training of team member , provide regular updates and  areas of improvement. give them feedbacks for improvements.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Great customer service means  following best practices like valuing customers time, having a pleasant attitude and providing knowledgeable and resourceful resources , but that you also take things a step further to exceed rather just meet expectation.
good customer service means what your customer expect deliver that eventually.
There is no bad customer service.

What according to you makes you a good candidate for this position?

good candidate for this position should have diligence,eye to details, conscientiousness. good interpersonal skills, effectively communicate and manage project effectively.
I am having 3 years  of experience.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |