Subject: Trainer Candidate - shikhar tyagi
From: shikhar tyagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Mar 2023 01:40:10 -0400

| | Tech Support Test

Name | shikhar tyagi
E-mail | [email-masked]
Phone Number | (+91) 7906307495
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | sector 168

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | amazon | quality specialist | | 33000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 7 days only
Please briefly describe your work experience specifically in Quality? | working in Amazon (Last Mile Analytics and Quality). Working in different type of projects to improve program effectiveness, customer/stackeholders satisfaction. Experienced in data analytics, process/program improvements, supply chain/logistics and bringing soultions to complex problems
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | i have managed a team of 18 auditors under me while working on different projects across 12 countries and 3 regions maintaining the quality and productivity of program and my team of 98%
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | a good customer service only listens and try to solve the problem but a great customer service solves the problem
What according to you makes you a good candidate for this position? | Working in different type of projects to improve program effectiveness, customer/stackeholders satisfaction. Experienced in data analytics, process/program improvements, supply chain/logistics and bringing soultions to complex problems
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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