Subject: Trainer Candidate - Shivani Mangal
From: Shivani Mangal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Mar 2023 01:36:55 -0400

| | Tech Support Test

Name | Shivani Mangal
E-mail | [email-masked]
Phone Number | (91) 9958674454
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Badarpur

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Teleperformance | Quality Analyst | 24 feb 23 | 31
Previous Employer 2 | Ienergizer | Quality Analyst | 29 apr 22 | 23

If Selected, how much time do you need to join? | Depends on company
Please briefly describe your work experience specifically in Quality? | Audits, feedback, Callibrations, Dip checks, Sessions, Training if required, Certifications, Dashboards, Quality report
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | There was a situation in ienergizer when my teammate was on leaving and I had a headcount of 65 people for a week. It was quite difficult to complete the audits for that week in order to meet the compliance however I stretched my shift by 1-1.5 hour daily and completed my and my teammates audits.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is majorly focused on resolving the customer's issue where in great customer service is about focusing on customer satisfaction and building rapo so customer will take our services and stay with our company in long term.
What according to you makes you a good candidate for this position? | I am a good team player as well I have really good Analytical skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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