Subject: Trainer Candidate - shubham zurange
From: shubham zurange <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Mar 2023 01:25:35 -0400

Tech Support
Test

Name

shubham
zurange

E-mail

[email-masked]

Phone Number

(411006) 8459871932

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

pune

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

canopus software solution
pvt ltd

Software test engineer

27 March 2023

20000

Previous Employer 1

Previous Employer 2

If Selected, how much time do you need
to join?

immediate joiner

Please briefly
describe your work experience specifically in Quality?

I have
2.4 years of experience in Quality n I performing API testing as well as
database testing and I have knowledge of automation testing

Have
you worked as a Quality Manager in a Call Center/Customer Service/BPO
Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Situation: Explain the event/situation in a few concise
sentences.

Task: Briefly describe the task/situation you handled, giving relevant details
as needed.

Action: Explain the actions you used to complete your task or solve your
issue.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
customer service reps will get the problem solved eventually. Great customer
service reps will get it solved immediately, doing everything they can to remedy
the problem at hand

What according to you makes you a
good candidate for this position?

Depend on how to deal with
pressure and how much experience and he had the top sales record of our company
then I will decide for he's perfect or not for this position.

On a
scale of 1 - 5 please rate your fluency in spoken English

5