Subject: Trainer Candidate - shali flora
From: shali flora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 18 Mar 2023 04:12:43 -0400

| | Tech Support Test

Name | shali flora
E-mail | [email-masked]
Phone Number | (600049) 7338962606
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | chennai

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech mahindra | Quality associate | 12/05/2022 | 20100
Previous Employer 1 | Lead ind | Pay roll | 05/04/2020 | 18500
Previous Employer 2 | Cams | QQuality associate | 03/03/2019 | 16000

If Selected, how much time do you need to join? | immediate joiner
Please briefly describe your work experience specifically in Quality? | Hi this is shali from chennai. my exreience in quality analyst for more than 2 years in tech mahindrabpo service pvt ltd organization nature of job is quality analyst for IVR process in vodafone third party consult.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Some of your coworkers may have trouble getting along with anyone else at work, while others seem to be too competitive. No matter where you work, there's likely to be a person or two with whom you have trouble working.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service reps will get the problem solved eventually. Great customer service reps will get it solved immediately, doing everything .
What according to you makes you a good candidate for this position? | Focus on your personality or personal traits that make you unique and the best fit for the job
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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