Subject: Trainer Candidate - Shashanka Majee
From: Shashanka Majee <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 17 Mar 2023 14:29:57 -0400

| | Tech Support Test

Name | Shashanka Majee
E-mail | [email-masked]
Phone Number | (+91) 9608712153
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bengaluru

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Starmark Pvt ltd | Quality Analyst | 14/03/23 | 42000
Previous Employer 1 | Firstsource | Quality Analyst | 31/08/22 | 25000
Previous Employer 2 | Diaam India | Quality Analyst | 21/11/21 | 21000

If Selected, how much time do you need to join? | Immediate
Please briefly describe your work experience specifically in Quality? | Aloocating call and emails team, every month conducting 1-1 feedback session, PKT, Deep checking, making reports send every months to operations teams, giving product knowledge training, always update team about new features of team, update Sop.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | I was faced challange experience of 20 years was a Sr. Associate, he didn't want to give feedback, didn't reply to emails and his calls had very high tone.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service reps will get the problem solved eventually. Great customer service reps will get it solved immediately, doing everything they can to remedy the problem at hand.
What according to you makes you a good candidate for this position? | According to me, my skill set matches all the requirements laid out in the job description. In particular, my ability to work to tight deadlines and manage my time effectively make me a good fit for the role.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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