Subject: Trainer Candidate - Aditya Singh
From: Aditya Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 17 Mar 2023 09:22:31 -0400

Tech Support
Test

Name

Aditya
Singh

E-mail

[email-masked]

Phone Number

(91) 9696024151

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Lucknow

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Wipro

Quality Analyst

9th April
23

35000

Previous Employer 1

Previous Employer 2

If Selected, how much time do you need
to join?

Till my notice period ends

Please briefly
describe your work experience specifically in Quality?

I have
been responsible for the processing of the witch or the critical clients,
conduct audits for client. Shadow the work of the associate and provide them one
on one feedback. I have an experience of auditing the different media sources
like print, online and broadcast content. Also have to shadow the work of new
joiners and provide them feedback. Prepare the route map to eliminate the errors
with the client and provide proper information on the client call.

Have
you worked as a Quality Manager in a Call Center/Customer Service/BPO
Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

In my 4.9 years of experience as a QA I have came across my
challenges one such example can be that once there was a software issue with my
project and hardly anyone application was working and we were about to loose our
deadlines, but by chance I was the one who’s application (not smoothly)but was
somehow working, that time I had processed almost 600-700 article just before
the deadline within minutes, I think the best thing about me is I don’t panic
under pressure situations, I always look at the problem and concentrate on
finding the best and accurate solution. Also whenever there is a client
escalation I try to find new and simpler ways to my make my team understand the
client requirements.

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Great customer service comes with the in-depth knowledge of the
process to the team, if the team have ful clarity of the clients requirement
then the chances of errors is quite low.

What according to
you makes you a good candidate for this position?

I have a
keen eye for details. I am a good observer and attentive towards the work. I am
a team player and support my team with my optimism and patience which also
motivates them tho achieve the targets. I am a quick learner and sensible person
for which o have been awarded many times with the best QA of the month.

On a scale of 1 - 5 please rate your fluency in
spoken English

4