Subject: English Language Test - Nilasree Ghosh
From: Nilasree Ghosh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 17 Mar 2023 07:09:28 -0400

Foreign Language
Screening Test

Name

Nilasree
Ghosh    /  (700061) 8777759689
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hi Sir,

we are really sorry for the delay of the delivery of your
product.We have noticed that the courier service provider was trying to deliver
the product on the mentioned address but due to wrong address/pincode they were
unable to deliver the item at your doorstep.Kindly check the address and try to
re order the product with proper address.

Thank you

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul,

We are really sorry for the trouble which you have
suffered with this product.Hope it will not happen in future ever.We would like
to inform you that the product has a replacement policy of 7 days,please replace
the product by raising a request from application or website so that seller will
replace the item with a fresh new product.For more details please visit on our
application or website.

Thankyou for contacting us.

Homebox Team