Subject: English Language Test - Goutanlian Guite
From: Goutanlian Guite <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 17 Mar 2023 02:57:25 -0400

Foreign Language
Screening Test

Name

Goutanlian
Guite    /  (+91) 8882786175    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi Mam.

Thank you so much for reaching onlinebag. com customer care.

Your ordered no. xxxxoooo Hand bag was shipped by us and handed over to courier
company the same day when the order was placed and unfortunately when the
delivery person tried to deliver the order to your given address, the address
you've given was a wrong address.

Can you please share me your current address so that our delivery person can
deliver your order today itself.

Thanks for shopping with Us.

Goutanlian Guite.

Onlinebag.com Customer Care.

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hi Abdul.

Thank you so much for reaching Homebox Customer care.

I wanted to apologize for the experienced you had with our team. This is not
typical of us and can assure you it wouldn't happen again.

Can you please send me your receipt so that i can check the product you've
purchased with us?

I wanted you to know that I've used your experience within our customer
satisfaction process to be sure we don't make this mistake again.

If there is any way to earn your business in the future please let me know.

Goutanlian Guite.

Thank You.

Homebox Customer Care.