Subject: English Language Test - Shivang pal
From: Shivang pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 17 Mar 2023 01:23:41 -0400

Foreign Language
Screening Test

Name

Shivang
pal    /  (+91) 9752406554    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear sir,

I do understand your concern and i am really sorry for the delay and
inconvenience that cause to you from our end we never want our customer's
to face such issue.

As your product was shipped from our end but as per courier the address was
wrong so our executive was unable to deliver the product as it was shipped so
the option for the address change would not available currently ,As i kindly
request you to cancel the order and place a fresh order so that we can deliver
the product.

I am really sorry for the inconvenience.

Any thing else i can help you out with.

Thankyou so much for giving you precious time .

Have a great day ahead.

Thankyou.

Shivang

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul,

I do understand your concern regarding the delivered product that it has
scratches in it.

And i am extremely sorry for it .

Don't worry for that

Can you please share us the images of the product so that we can validate from
our end that actually how this issue happened as i assure you that we will be
helping you in a best manner.

Regards,

Shivang