Subject: English Language Test - Arshad Bashir
From: Arshad Bashir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 16 Mar 2023 09:43:04 -0400

| | Foreign Language Screening Test

Name | Arshad Bashir    /  (88990) 24968    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Subject Line: Order status delayed

Dear Kathy,

we regretfully inform you that your order has been delayed.

Due to a address mismatch your order has been delayed as the courier company has stated the address on the order is incorrect been delayed we kindly request you to check the address that we have on the order once again.

For your reference i am attaching the address that we have on the order so that you can check this and in case there is any change required please do let us know.I once again apologize for the inconvenience and i assure you that we are working to get this sorted as soon as possible.

Thanks and regards

Arshad Gami

Sr.customer support rep.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Subject Line: we're really sorry about this.

hello Abdul ,Hope you are doing great.

we value you, and we appreciate your business. That's why we think it is important to be transparent when there are problems in our delivery.

It is unfortunate to hear that the installation has not been done properly and to your satisfaction therefore we aim to get this sorted as soon as possible i have initiated a replacement for your order and you will be notified via email about the same in next 24 hours.

we are once gain very sorry for your troubles but please know that we are doing everything we can to make sure you get  what you desired for when you placed your order with us.

Thanks and Regards

Arshad Gami

sr.escalation manager.

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