Subject: English Language Test - Monika Arora
From: Monika Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 16 Mar 2023 09:15:10 -0400

Foreign Language
Screening Test

Name

Monika
Arora    /  (826001) 9334657730    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi (customer name)

Thanks for contacting us about a hand bag.

We are extremely sorry that we have couriered you product to a wrong delivery
address.

It wasn't our intention to disappoint you . But we feel responsible for
what happened and for any inconveniences, which may have caused you.

We have taken steps to prevent it from happening again.

We have couriered your product to your correct delivery address.You will get the
same within 2to 3 days.

Feel free to contact us.

Monika

Customer service representative.

babyshop.com

Address

Date

Time

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi abdul.

Thanks for reaching out.

Satisfying our customer is very important to and i am extremely sorry our
product did not meet your expectation. I fully respect your decision and can
only apologizes for the problem  you faced.

We have delivered out a new TV cabinet for replacement.

If you have any other questions or concerns, just reply to this email, I will be
there to help you in any way I can.

Monika

Customer service representative

Babyshop.com