Subject: English Language Test - Shreya Sahani
From: Shreya Sahani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 16 Mar 2023 08:20:04 -0400

Foreign Language
Screening Test

Name

Shreya
Sahani    /  (91) 9123148417
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hi mam,

We are extremely sorry that you haven't received your order yet. We have
contacted our courier partner regarding the same and we got to know that there
was some mistake in the address hence it could not get delivered to you on
time.

We would like you to edit the address and our courier agent will try to
re-attempt the delivery within the next 48 hours.

Regards

Team babyshop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi sir,

We are extremely sorry that your experience was not good with us.

We have consulted with our team regarding the same, hence our team will contact
you soon to solve your problem.

Hope it helps.

Regards

Baby shop.com