Subject: English Language Test - Gurdeep Singh
From: Gurdeep Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Mar 2023 06:44:20 -0400

| | Foreign Language Screening Test

Name | Gurdeep Singh    /  (110051) 09911098353    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Goodevening Sir,
Hope you are doing well. We have received your request for checking the order status placed by you.
The order has been dispatched the  same day to the courier company that you have purchased on. Due to certain issue in the address given by you, the delivery person is having problem reaching you out.
Please do share your correct address once again so that there will be no disturbance in the delivery.

Thank you
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Goodevening Sir,
Hope you are doing fine. We have received your compalint regarding the TV Cabinet installed at your home.
We apologize for such inconvenience faced by you. Shortly there will be a technician visiting at the given address to check with the issue and will find a solution.
Thank you for cooperating with us.

Thank you
Babyshop.com

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