Subject: English Language Test - Vikash Sah
From: Vikash Sah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Mar 2023 04:26:50 -0400

| | Foreign Language Screening Test

Name | Vikash Sah    /  (+91) 8002684603    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]

From: [email-masked]

Subject: non-delivery of your order

This email is response to the email received by you on 14th March 2023.

As we have checked that your order no  Bag-123456 which was supposed to have reached by you now but unfortunately the courier company could not carry on the required process as address was wrong. So I request you to send the correct address of your with two alternate numbers as the person who we can contact while making the delivery.

You can also contact the delivery boy on 1234567880 for your order.

Extremely sorry inconvenience caused to you.

This is ticket number for future purpose 9876543210.

Thanks and regards.
Vikash kumar sah
Baby shop.com
Customer care executive.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: Abdul

From: Homebox Team

Sub:- Ticket raised against TV cabinet as it was found scratches.

Abdul, this mail is response to the mail received by you today in morning.

First of all we are sorry for inconvenience caused to you.
As I have checked your order number TV123456 was delivered yesterday and after the installation you saw that it was having to many scratches on it.

I request you to please send the images of the scratches so that our team can check and validate. I have raised your complain to the internal team and your ticket id is 123456 for future reference.

You will be get updated within 24-48 hours from our team. Till now I request you to kindly keep the patience.

Thanks and regards.
Vikash kumar sah
Home box team
Customer care executive

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