Subject: English Language Test - Ragini Sharma
From: Ragini Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Mar 2023 03:14:17 -0400

| | Foreign Language Screening Test

Name | Ragini Sharma    /  (110006) 9643791444    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi there,

I'm Ragini from babyshop, thanks for getting in touch with us,

Sorry to know that you haven't received your parcel yet, after taking a thorough look at the order details, I can confirm that your parcel was already out for delivery and we did tried to deliver your parcel, but the address that has been updated on your account is not correct.

So I would like to suggest you to update the correct address and once the address is updated then the parcel will be delivered to you within 24 to 48 hours.

In case you have any other concerns then please feel free to reach out and we'll help you out with the best resolution possible.

Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi There,

I'm Ragini from babyshop, I apologies for the inconvenience caused to you, we certainly did not expect this to happen.

Sorry to know that the TV cabinet you purchased last week has got many scratches on it, this is not the kind of experience we wants our customers to have.

Could you please share the photo of the TV cabinet showing the scratches on it?

We look forward to hearing from you.

Thank you.

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