Subject: Trainer Candidate - janpreet singh
From: janpreet singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Mar 2023 15:34:35 -0400

| | Tech Support Test

Name | janpreet singh
E-mail | [email-masked]
Phone Number | (91) 9639917659
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | telus international | qualitu analyst | | 46000
Previous Employer 1 | ienergizer | quality analyst | 7 December | 30000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in Quality? | Quality is extremely hard to define, and it is simply stated: “Fit for use or purpose.” It is all about meeting the needs and expectations of customers with respect to functionality, design, reliability, durability, & price of the product.baisically leaned a lot life dealing with cx and agents with diffrent state of mind
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

In my previous role, there was one particular colleague whom I didn’t get along with. I felt that they excluded me from team conversations and would never respond to my requests for information or help. I considered the best way to approach this for a while – do I talk to my manager, and other colleagues, or do I approach the person directly? I decided to approach the person directly in the first instance. I spoke to them about how I felt and gave examples of some of their behaviours. The person responded positively to this approach and didn’t realise what they were doing. They apologised for not responding to my requests for information and explained that it was because they felt so overwhelmed with work. The situation improved in the following weeks as I was aware of their situation too and was able to offer support.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer Service – Your customer emails from your website. You respond within 24 hours.
Great Customer Service – You respond to that customer within minutes. (And watch out, this is fast becoming the standard of simply “good” service.)

What according to you makes you a good candidate for this position? | have a great knowledge in quality role . know how to deal with difficult situation to achieved organisation goal
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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