Subject: English Language Test - Jyoti Jyoti
From: Jyoti Jyoti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Mar 2023 11:36:42 -0400

| | Foreign Language Screening Test

Name | Jyoti Jyoti    /  (91) 8130413092    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Rahul Sharma,

We are sorry to inconvenienced caused to you, we never want this kind of experience you have.

As I can see that your order was not delivered to your address because you were provided wrong address to us, so our delivery partner went to your location and he was unable to deliver your order due to the wrong address.

Don't worry, we issued a refund for your order, your refund will be processed within 3-5 business days

Thanks and regards
Baby shop Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

We are sorry to inconvenience caused to you, we never want this kind of experience you have.

I can see that you were facing an issue with the TV cabinet after installing and please Share the photo of the scratches you get, after that we will look into for you and proceed further for regarding your issue.

Thanks and regards
Home box team.

| |