Subject: English Language Test - Tanya Gandhi
From: Tanya Gandhi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Mar 2023 09:09:02 -0400

Foreign Language
Screening Test

Name

Tanya
Gandhi    /  (+91) 9871442476    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi Sir/Ma'am,

Thank you for contacting us regarding the order you have placed. Unfortunately,
the courier company was unable to reach to the address provided because they
found it wrong.

It would be helpful for us if you can send the exact location to us.

We are sorry for the inconvenience caused to you.

Thanks,

Team Babyshop

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul,

We are sorry for the inconvenience caused to you.

We have processed your refund, and you can expect to see the amount credited to
your account within 2 business days.

Once again, we apologize for the inconvenience caused to you. In case you want
to replace the product, feel free to reach out as we would love to assist
you.

Thanks,

Team Homebox