Subject: Trainer Candidate - Kajal Chourasiya
From: Kajal Chourasiya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Mar 2023 07:50:31 -0400

| | Tech Support Test

Name | Kajal Chourasiya
E-mail | [email-masked]
Phone Number | (+91) 7016654088
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Vadodara

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | EGS Contact Center | Quality Analyst | 29 Dec 2022 | 30000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 15 days

Please briefly describe your work experience specifically in Quality?

• Conduct regular calls and Email audits.
• Maintain working knowledge of quality standards.
• Develop and perform quality test processes.
• Make recommendations to improve the process.
• Create, review and refine user experience documents.
• Participates in bi-weekly meetings with the Client Representative.
• Ensure that user expectations are met during the testing
• Recommend, implement and monitor preventative and corrective actions to
ensure that quality assurance standard are achieved.
• Compile and analyze statistical data.

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | 5 star rating from customer reflects great customer service where customer have provides first call resolution. Whereas, good customer service reflect 4 star rating where customer is happy but not assisted fully with all the concerns.
What according to you makes you a good candidate for this position? | I am hold great communication skills along with cognitive skills too. Quick learning skill makes my personality more impressive. Another is my positive attitude towards people which is required ever where in professional field.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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