Subject: English Language Test - Sapna Das
From: Sapna Das <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Mar 2023 07:20:59 -0400

| | Foreign Language Screening Test

Name | Sapna Das    /  (110065) 8368596997    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir Tell your order number so I can check from here and I tell you order status within 5 to 10 Sir I apologize for inconvenience what you have received.

Then I will contact the courier company to see where the customer order reached. After all information I will let the customer know about the currier if address was wrong then I will recorrect the address and confirm with the customer again so that the customer can trust our company with the right information and satisfy it.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Mr. Abdul,

Thank you for sharing your concern. I apologize for the unpleasant experience you shared with our company. Customer satisfaction is important to us, and I regret we didn't meet your requirements. but we want to make amends. Our customer representative will resolve your issue shortly. We are trying to replace with a new cabinet or otherwise issued a refund, which you shall receive shortly.

Please let me know if you have additional questions.

Thankyou
Sapna Das

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