Subject: English Language Test - Surya Mohapatra
From: Surya Mohapatra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Mar 2023 05:53:29 -0400

| | Foreign Language Screening Test

Name | Surya Mohapatra    /  (91) 9310893849    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear [Customer],

Thank you for reaching out regarding your handbag order. We apologize for any inconvenience caused by the delayed delivery.

Upon checking, we have found that the courier was unable to deliver the package to your address as it was marked as incorrect. We recommend that you contact the courier company to update your address information and arrange for redelivery.

Alternatively, we can also assist you in canceling the order and issuing a refund. Please let us know your preferred option, and we will take the necessary steps to resolve the issue.

Thank you for your patience and understanding.

Best regards,

Surya M.
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

Thank you for bringing this to our attention. We apologize for any inconvenience caused by the scratches on your TV Cabinet. Our team takes pride in delivering quality products and installations, and we're sorry we didn't meet your expectations.

We would be happy to offer you a replacement unit or a full refund for your purchase. To process this request, we kindly ask that you provide us with your order number and some pictures of the scratches so that we can investigate the issue and find a solution that works best for you.

Please let us know how you would like to proceed, and we'll do everything we can to make it right.

Thank you for your patience and understanding.

Best regards,

Surya M.
Homebox Team

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