Subject: English Language Test - RAHUL GOSWAMI
From: RAHUL GOSWAMI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Mar 2023 05:47:39 -0400

Foreign Language
Screening Test

Name

RAHUL
GOSWAMI    /  (91) 6396555742    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

To :- The Customer

From :- Rahul Goswami

Subject :- Incorrect address of the customer

Dear Sir/Mam,

It is kindly informed to you that you ordered a bag from our e-commerce website
with your best choice. And when we started our next process of delivering the
item ordered by you, we found that the address provided by you is found wrong
when visited by our courier partner,  both are different. He told us the
address is incorrect as written on the parcel no such person was available
there.

So we request you to refill your correct address so that we can deliver you
soon.

Regards Customer Service Representative

Rahul Goswami

E-COMMERCE SITE

Email:[email-masked]

Mobile:-6396555742

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

To :- The Customer

From :- Rahul Goswami

Subject :- Inconvenient Service

Dear Sir/Mam,

We have gone through your problem that you have ordered a TV set from our site
and when our team went to install the set some of the places of TV set got
scratched minutely. We feel sorry about the same. But we want you to understand
that whenever we send our team to install the TV sets some small scratches come
usually which are ignorable so if you can manage with this we will be very much
thankful to you.

But if you are not convinced let us know we will solve your problem by replacing
the same item by new one.

Regards Customer Service provider

Rahul Goswami

E-COMMERCE COMPANY

Email:[email-masked]

Mobile:-6396555742