Subject: Arabic Language Test - Fatima Zahra Belasri
From: Fatima Zahra Belasri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Mar 2023 05:17:56 -0400

| | Foreign Language Screening Test

Name | Fatima Zahra Belasri    /  (+91) 7838230577    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,

Thank you for reaching out.
We understand that you were so eager to receive your order on the appointed date, but unfortunately the courier noticed that the address you had provided was incorrect, so there was a bit of delay. Please login to your account on Babyshop App/Website and make sure to re-enter your address details correctly.
We appreciate your patience and don't hesitate to contact us for any other queries.

Thank you,

Fatima Zahra.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Greetings from Homebox team.

We're really sorry for the inconvenience. We take full responsibility for the issue. In order to make this up for you will replace the item as you have requested and we will offer you a one year warranty against all defects.
Please accept my apology on behalf of our company.

Thank you,

Fatima Zahra

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