Subject: English Language Test - Geeta Pathak
From: Geeta Pathak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Mar 2023 05:08:40 -0400

| | Foreign Language Screening Test

Name | Geeta Pathak    /  (91) 8920247708    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: xyz
From : xyz
Subject : reply to non delivery of the order
Respected mam,
This email is in response to the email received by you on 21-02-2023.
This email is regarding order number “XYZ” which was supposed to have reached by you now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct Address with two contact number as to the person who we can contact while making delivery.
Another way of completing the order is by contacting the courier company whose number is “123” and providing him with your exact location or going to the courier company yourself and collecting it.
Extremely sorry that you had to go through this experience with us.
Thankyou
For “XYZ COMPANY”
Costumer service representative
Geeta

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi abdul,
Thankyou for reaching out to request a refund on your purchase of tv cabinet.
I am sorry to hear that our product didn’t meet your expectations. I completely understand that it isn’t for everyone.
Because your request falls under our refund policy(“””), we will gladly honor your decision. We have issued a refund to your original payment method. It may take up to working days to see the amount reimbursed to your account.
Thankyou for your time and for giving us a try.
Geeta pathak

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