Subject: English Language Test - Twinka Grover
From: Twinka Grover <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Mar 2023 05:06:53 -0400

| | Foreign Language Screening Test

Name | Twinka Grover    /  (91) 9811716954    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Mam /sir
We have already dispatched your order at the registered address with us. But due to wrong address updated while  ordering ,courier person couldn't deliver order at your respective address. I will be very grateful to you if you can share your correct address with us  ,to avoid further delays in your order.

Have a nice day

Regards
Twinka kapoor

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Greetings from homebox

Mam/sir

First of all I really want to apologise for the inconvenience caused . We will be sending one of the representative who will be coming to inspect the product and accordingly either your money will be refunded or product will be replaced .

Thanks for your cooperation and updation.

Have a nice day

Regards
Twinka kapoor

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