Subject: Trainer Candidate - Azharuddin Ansari
From: Azharuddin Ansari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Mar 2023 04:44:01 -0400

| | Tech Support Test

Name | Azharuddin Ansari
E-mail | [email-masked]
Phone Number | (91) 9911413193
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Rohini Sector 15 Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CMS Computer ltd | Associated Software Engineer | | 23000
Previous Employer 1 | Infor Care Digital pvt.ltd | Application Support | 6 Sep 2019 | 15000
Previous Employer 2 | SRIT | Application Support | 5 Sep 2018 | 13000

If Selected, how much time do you need to join? | 30 days

Please briefly describe your work experience specifically in Quality?

Thanks for given chance.
last 6 years i am working as a customer Support and working on ESIC Government Project .
handling all INDIA Esic User through Call and Email chat.
and Resolving ESIC User issue SQL and Administrator ESIC Application User id and Password.

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

If i am facing difficulties During Working .
so that i am learning and improve by self or need to help with Senior person.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer like ,,  Given Regular basis Apricate. But Not Support me
Great Customer Serivce ,, Given Apricate and Support me.

What according to you makes you a good candidate for this position?

Better Communication
Better Skill
Politeness

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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