Subject: Trainer Candidate - Prabha Bharti
From: Prabha Bharti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Mar 2023 02:35:36 -0400

| | Tech Support Test

Name | Prabha Bharti
E-mail | [email-masked]
Phone Number | (+91) 7992377294
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Concentrix | Trainer | 20th Nov22 | 23700
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in Quality? | I was the process trainer and my responsibilities was to trained new hire trainee for the particular job role.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Calm down a new trainee who was short tempered .

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer who share the issue and corporate with advisor.

Great customer who share the issue as well as understand the advisor also for delay resolution

What according to you makes you a good candidate for this position? | My experience and my communication skill.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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