Subject: Trainer Candidate - Ankit Jha
From: Ankit Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Mar 2023 00:08:05 -0400

Tech Support
Test

Name

Ankit
Jha

E-mail

[email-masked]

Phone Number

(91) 7533094393

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Badarpur

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Whirlpool

Premium
service executive

10th March 2023

27376

Previous Employer 1

ienergizer

Quality
Analyst

13th October’2021

19000

Previous Employer 2

Na

Na

Na

Na

If Selected, how much time do you need
to join?

2 days

Please briefly
describe your work experience specifically in Quality?

3 years
approx

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Most difficult situation was improvement in Less skilled
executives who were aligned for Chats from Inbound. No extra and different
manpower was given on chat platform we had to train Inbound agents on WhatApp
and Online chat platform. Client was furious about WA chat and Online chat
quality, We really had to work hard to improve the quality among the agents. We
did SBS audits regularly, we worked with the agents on their chat templates,
Regular quality sessions for agents.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

I think, in Good customer service problem will be
solved eventually. But in Great customer service problems will resolved
immediately, doing everything they can to remedy the problem at
hand.

What according to you makes you a good candidate
for this position?

My skill set is good for this position, Whatever
I have learned from previous organisation, will implement here and yes working
here will enhance my skill to a next level.

On a scale of 1 - 5
please rate your fluency in spoken English

3