Subject: English Language Test - Shaik Ashaparveen
From: Shaik Ashaparveen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Mar 2023 12:51:28 -0400

Foreign Language
Screening Test

Name

Shaik
Ashaparveen    /  (91) 8688291714
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

BABYSHOP.COM

Hi xxxx xxxx,

Thank you for getting in touch about the problem.

Your order of a handbag was places 14 days ago.The order was shipped by us and
handed over to courier company same day when the order was placed.The courier
tried to deliver the order to you, but as per the courier, the adress provided
was wrong.

Please kindly check the adress you have been
provided to us.Incase of any issue kindly contact to us at
[email-masked].

Kind regards,

Asha parveen.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

HOMEBOX
TEAM

Hi Abdul,

We are sorry to know that you are not happy with your product, but we also fully
respect your decision. We will surely process your replacement request.

We will let you know when the replacement is done.once again we apologize for
the inconvenience this has caused you and hope that you continue to do business
with us in the future.

Kind regards,

Asha parveen.