Subject: English Language Test - Shaik Ashaparveen
From: Shaik Ashaparveen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Mar 2023 12:50:48 -0400

| | Foreign Language Screening Test

Name | Shaik Ashaparveen    /  (91) 8688291714    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

BABYSHOP.COM

Hi xxxx xxxx,

Thank you for getting in touch about the problem.

Your order of a handbag was places 14 days ago.The order was shipped by us and handed over to courier company same day when the order was placed.The courier tried to deliver the order to you, but as per the courier, the adress provided was wrong.

Please kindly check the adress you have been provided to us.Incase of any issue kindly contact to us at [email-masked].

Kind regards,
Asha parveen.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

HOMEBOX TEAM

Hi Abdul,

We're sorry to know that you are not happy with your product, but we also fully respect your decision. We will surely process your replacement request.

We will let you know when the replacement is done.once again we apologize for the inconvenience this has caused you and hope that you continue to do business with us in the future.

Kind regards,
Asha parveen.

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