Subject: English Language Test - Krishna Pandey
From: Krishna Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Mar 2023 06:29:28 -0400

Foreign Language
Screening Test

Name

Krishna
Pandey    /  (+91) 6386948346
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Subject:
about your handbag order delivery.

Dear Customer

I hope you're doing well, this is to inform you that, your order was
shipped by us, and handed over to the courier company the same day when the
order was placed. When the courier tried to deliver the order to you, however,
the mentioned address seems to be incorrect. That's the reason we are not
able to deliver your order on time. We regret this experience. Please share your
correct address and we will try to arrange the delivery of the product to the
correct address as soon as possible.

Thank you for reaching out to us!

Best Regards

Xyz

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Subject:
About your new TV that you purchased last week.

Dear Abdul,

I hope you are doing well, As you mentioned that you noticed that the cabinet
has too many scratches on it. We are regret that you facing this type of
experience. However, Please be assured,  we will be shipping the new TV
Cabinet for you and will take care of the previous one. You will get the new TV
Cabinet within 24 hours and as you are our valuable customer, so we do not
charge any extra cost for it as a one-time courtesy.

Thank you for reaching out to us!

Best regards

Homebox Team