Subject: English Language Test - Rachna Kumari
From: Rachna Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Mar 2023 04:07:46 -0400

Foreign Language
Screening Test

Name

Rachna
Kumari    /  (281121) 8865836372    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello mam/sir,

your parcel is ready to send but when the courier arrived with the parcel, it
was a wrong address, so please tell your contact address and enter the correct
address for your order.

Regards

Rachna

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
sir/mam,

I hope you doing well

When your parcel send to you my team already checked your parcel. And then any
issue with your parcel so, I will check and replace TV.  but not permit
money in place of replace.

Regards

Rachna