Subject: English Language Test - Chetan Bisht
From: Chetan Bisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Mar 2023 03:08:28 -0400

Foreign Language
Screening Test

Name

Chetan
Bisht    /  (91) 8505988388    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi there, sorry for the inconvenient. We are here to solve your
query. May I know your current address so we can able to deliver product at your
place. Actually, as per our courier company your address is not correct
that's why product not delivered yet. Hope so now you will get product as
soon as possible.

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hi there, sorry for the inconvenient. We need to ask from our
installation person and regarding that if there is really issue as per the
installation person. So, we will arrange inspection timing with you. Than he
will check further about product and then you will able to get replacement of
the product.