Subject: English Language Test - Hritik Baisoya
From: Hritik Baisoya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Mar 2023 02:55:05 -0400

Foreign Language
Screening Test

Name

Hritik
Baisoya    /  (+91) 8750726234    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear [Customer's Name],

Thank you for contacting us regarding the status of your recent order for a
handbag from our online store. We are sorry to hear that you have not yet
received your order.

After investigating the matter, we have found that the courier company was
unable to deliver your order as they could not locate your address. We apologize
for any inconvenience this may have caused you.

To resolve this issue, we kindly request you to please check the shipping
address you provided at the time of placing the order. If there is an error in
the address, please let us know the correct address so that we can update the
courier company and arrange for the delivery of your order.

If the address provided by you is correct, we will contact the courier company
to reconfirm the address and re-ship the order to you at the earliest.

Please accept our apologies for any inconvenience caused. We assure you that we
will do everything in our power to ensure that your order is delivered to you as
soon as possible.

Thank you for your patience and understanding.

Best regards,

Hritik Baisoya

Customer Service Representative

Babyshop. com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul,

Thank you for contacting us regarding the issue you experienced with the TV
cabinet you purchased from us. We are sorry to hear that the cabinet arrived
with scratches on it.

We apologize for any inconvenience this may have caused and would like to assure
you that we take the quality of our products very seriously. We are committed to
ensuring that our customers receive only the best products and services from
us.

As per our company policy, we offer a 30-day return and exchange policy for all
our products. We would be more than happy to process a return for you and
provide you with a replacement unit or a refund of your purchase price.

To initiate the return process, please provide us with your order number and
photos of the damaged cabinet. Our customer service team will then guide you
through the process of returning the unit and arranging for a replacement or
refund.

We appreciate your patience and understanding in this matter and look forward to
resolving this issue for you as soon as possible.

Best regards,

Hritik Baisoya

Customer Service Representative

Babyshop. com