Subject: English Language Test - Ankush Ankush
From: Ankush Ankush <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Mar 2023 02:48:45 -0400

Foreign Language
Screening Test

Name

Ankush
Ankush    /  (+91) 7988786051    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

To: [email-masked]

From babyshop.com

Sub: Reply to non-delivery of the order.

Respected Mam,

This email is in response to the email recieved by you on  01/03/2033

This email is regarding order number EHIKBAG-2023 which was supposed to have
reached you by now. Unfortunately, the courier company could not carry on with
the required process as the address was wrong. I would be grateful to you if you
could send us the correct address with two telephone numbers as to the person
who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose
number is 9856214569 and providing him with your exact location or going to the
courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For babyshop Company,

Customer Service Representative

Ankush

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

To -
Abdul

From -  Homebox Team

Sub- Regarding Tv cabinet scratches

Respect  sir,

This complaint is regarding the order number JK-721938.

We are very sorry to hear this,

We registered your complaint, and we definitely working on it.

I sent your complain to our installation department they will look forward in
it.

And  don't worry about it.

definitely we will do our best.

Very soon you will get update regarding this order so please be patience and
connecting with us thank you so much .

Customer care Representative

Ankush