Subject: English Language Test - SHIVA KUMAR RAVULA
From: SHIVA KUMAR RAVULA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Mar 2023 01:52:37 -0400

Foreign Language
Screening Test

Name

SHIVA KUMAR
RAVULA    /  (91) 8977964229    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Thank you for reaching us. I apologize for the inconvenience
caused. I have checked the tracking information. I see that the order was
successfully scanned at our courier warehouse and is in-transit. Due to the
volumes of highly prioritized orders hitting our couriers, we are facing delays.
Please accept our sincerest apologizes for the inconvenience caused, we do not
want our loyal customers like you to face this kind of situation. Please do not
worry, I have made a note on your account on this issue to deliver the order as
soon as possible. I request you to allow more 24-48 hours for the order to be
delivered. If you have not received the order within 24-48 hours, please reach
us back, we are more than happy to assist you further. I hope this information
helps. Hope you have a great day.

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Thank you for reaching us. I apologize for the
inconvenience caused. I appreciate you for bringing this to our attention. I
have passed your feedback to our team, so they can look into this further and
make sure not to repeat this again. Please attach the images of the scratches to
this email thread so that we would be happy to look this further. Looking
forward for your response. Hope you have a great day.