Subject: English Language Test - Khushaboo Yadav
From: Khushaboo Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Mar 2023 01:43:01 -0400

| | Foreign Language Screening Test

Name | Khushaboo Yadav     /  (+91) 8739009143    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Diya,

We sincerely apologize for the inconvinience caused by our courior partner . We are working on this. We have processed your concern and will take action to prevent this issue from happening again. For now we request you to kindly share your detailed address and contact with us, so that we can help you out as soon as possible.

Thank you once again, for reaching out to us. Let us know if there is anything else we might help you with.

Sincerely,
Khushaboo

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thanks for reaching out! We understand how frustrating it is when you found the scratches on the product and it is not in the condition  than it should. I'm more than happy to help you.

To dive into this, can you share the serial number of the product along with the images? You can find it from the back of the device. It's 8 chracters long. It will help us to analyze the product remotely. Once we are done with the verification we will get back to you with the best possible resolution.

We're dedicated to getting to the bottom of this, so let us know if you need any further assistance finding the serial number.

Thank you,
Khushaboo

| |