Subject: English Language Test - Gagan Agrawal
From: Gagan Agrawal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Mar 2023 01:23:10 -0400

Foreign Language
Screening Test

Name

Gagan
Agrawal    /  (91) 7310556426    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello dear Abc. I can  understand your frustration and
highly grattitude for your patience . We want to inform you that your order has
been shipped and is on its way. But can you please confirm your address that we
highlighted to our courier partner for speedy deliver your order. Happy shopping

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
dear Abdul. We apologize for that  and highly grattitude to you for your
patience. Please send us pics of your Tv's scratches then our teams look
into the matter and solve your issue by speedy manners. Thank you for shopping
with us