Subject: English Language Test - ABHISHEK KOTHARI
From: ABHISHEK KOTHARI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Mar 2023 13:23:21 -0500

Foreign Language
Screening Test

Name

ABHISHEK
KOTHARI    /  (8126064482) 8126064482
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
customer,

We are sorry for the inconvenience caused and are committed to provide you
timely delivery of your orders.

As I can check the status of your order that it was shipped by us on the same
day but could not be delivered to you because of the wrong address. you can
confirm the address and update the correct one accordingly.

We'll check and re-process your order at the earliest. Thank you for your
patience.

Regards,

Cherry E-commerce Services Pvt. Ltd.

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Hi Abdul,

Thank you for shopping with us.

I can understand the situation and apologize for the inconvenience. One of our
team member will visit your location for inspection of the TV Cabinet and
replace it with a new one at the earliest if required.

We are committed to provide the best services and solutions to our customers.

Thank you for your patience.

Thanks and regards,

Homebox Team