Subject: English Language Test - Amar Kumar
From: Amar Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Mar 2023 05:24:25 -0500

| | Foreign Language Screening Test

Name | Amar Kumar    /  (201304) 9835428233    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
As you had ordered a hand bag 14 days ago. The product was shipped by us at the same day and handed over to courier company at same day when the order had been placed. The courier tried to deliver the product to you, but the the address which you had mentioned is wrong as per courier. I request you to update the exact address, so that courier person could deliver the product at correct address.
Thanks for shopping with us.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,
We really apologize for the inconvenience, As we got your mail that you are having issue with the product. There are scratches on the product. We are forwarding your complaint to concern team. You will get revert as soon as possible. Whether it will be replaced or refunded amount.

| |