Subject: English Language Test - MINAKSHI MISHRA
From: MINAKSHI MISHRA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Mar 2023 02:42:41 -0500

Foreign Language
Screening Test

Name

MINAKSHI
MISHRA    /  (+91) 9667771959
/ [email-masked]

Whats your first
language

English

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Dear CX,

Thankyou for shopping with us.

You have recently tried to reach out to the team regarding the whereabouts of
your purchase of handbag.

We are glad to tell you that the product was shipped and handed over to the
courier team on the same day of placing the order.

However, there has been a problem with the mentioned address on the product and
hence the team is unable to deliver the product on time.

We would request you to kindly cancel the above order and try to reorder the
product with a correct address.

We apologies for the inconvenience caused. Feel free to share your reviews as
there is always room to improve our services for you.

Warm regards,

Minakshi Mishra.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul,

Thankyou for shopping with us.

We are sorry to hear about your inconvenience regarding your recent purchase of
tv cabinet.

Your concern has been raised to the respective team and you shall hear from them
soon. We will keep you updated on the query raised.

In the meanwhile, feel free to share reviews regarding your experience of
shopping with us.

Warm regards,

Minakshi Mishra.